Refund Policy

Pause is a free platform for discovering and booking daytime hotel stays (typically 4–10 hours). Pause never charges you — payment is made directly to the hotel at the property. Because we do not collect or hold any money, there is nothing for us to refund.

All bookings made through Pause are pay at hotel. You will not be charged by Pause at any point before, during, or after your stay. There are no non-refundable rates on our platform.

If you need to cancel, simply cancel through Pause anytime up until your latest check-in time and no payment will be collected. You will not owe anything to Pause.

No-Shows & Account Blacklisting: Guests who do not check in and fail to cancel prior to their latest check-in time are flagged for unexcused no-show. While zero fees are charged, guest accounts with unexcused no-shows are blacklisted and removed from future booking access on Pause.

Any payment you make at the hotel for your stay is governed by the hotel's own policy. If you have a dispute about a charge made directly by the hotel, please contact the property first.

If the hotel cannot honour your booking, contact us at [email protected] with your confirmation code and we will work with the property to rebook or resolve the issue.

Although Pause does not charge you, we are here to help when things go wrong. Contact us when:

• The hotel cannot provide the booked room or Pause window through no fault of yours
• There is a clear pricing or checkout error attributable to Pause
• A booking confirmation was not delivered or is incorrect

Reach us at [email protected] with your confirmation code as soon as possible.

If you have any questions about this policy, email us at [email protected]. See also Terms of Use.